Reference

How 17pro Handles Your Personal Information

This page explains exactly what data 17pro collects when you open an account, make a deposit via DANA, OVO or GoPay, or reach out to support — and how we keep it secure.

Account data kept privateDANA, OVO, GoPay wallet details protectedNo data sold to third partiesYour right to request data accessIndonesia-region scope
17pro How 17pro Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to review, correct or request deletion of your personal data held by 17pro, our support team handles these requests directly. Use live chat from your account dashboard, send an email to our support address, or reach us through the in-app message thread. We aim to acknowledge data requests and respond with the applicable next steps as quickly as we can within our standard processing window.

Team online

Live Chat

Open your account dashboard and tap the chat icon to start a conversation with our support team about any data or privacy question.

Email Support

Send your data request or privacy query to our support email address. Include your registered phone number so we can verify your identity quickly.

In-App Message

Use the message thread inside your 17pro account session on mobile or browser. Attach any screenshots that help us locate the specific data concern.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

We apply technical safeguards across every layer of your account data. Session cookies keep your login state stable when you switch between mobile browser and desktop without forcing a new login. Wallet transaction references linked to DANA, OVO or GoPay are stored in encrypted form and are never exposed in plain text. You can request a full summary of the data we hold on your account at any time through the support channels above.

Cookie Use

Session cookies store your login state so you stay connected when you return to 17pro on the same device. You can clear cookies through your browser settings at any time.

Data Retention

We keep account and transaction data for as long as your account is active and for a reasonable period after closure, in line with standard record-keeping practices.

Account Security

Your password is stored as a one-way hash — we cannot read it. OTP verification is used when you log in from an unrecognised device or reset your credentials.

Your Access Rights

You can request a copy of your stored data, ask us to correct inaccuracies or close your account. We process these through our support team after verifying your identity.

What You Asked About Our Privacy Policy

Here are the questions we hear most often about how 17pro handles your information. If something is not covered here, reach our team via live chat or email and we will clarify directly.

We collect your name, phone number, email address and the e-wallet identifier you use — DANA, OVO or GoPay. We do not store your wallet PIN or full payment credentials.

We do not sell or rent your data. Payment processors and support tools may access limited data only to carry out their function, and are bound by confidentiality terms.

Open a support chat from your account dashboard or send an email request. We verify your identity first, then provide a summary of the data we hold on your account.

Yes. Submit a deletion request through live chat or email support. We process it after identity verification, subject to any retention obligations that apply under applicable rules.

Cookies keep your session active so you stay logged in when returning on the same device. You can remove them via browser settings; clearing cookies will end your current session.

Wallet transaction references are encrypted at rest. We store only the reference identifiers needed to verify a deposit or withdrawal, never your wallet credentials or PIN.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.